Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Times
We ship our products from trusted suppliers overseas using air freight to provide reliable worldwide delivery.
Estimated delivery times after dispatch:
- United Kingdom: 10–20 business days
- International orders: 10–20 business days
Please note that delivery times are estimates and may vary depending on factors outside of our control, including customs processing, courier delays, public holidays, and other unexpected circumstances.
Tracking Your Order
Tracking details will be provided once your order has been shipped. Please allow some time for tracking information to update after dispatch.
Customs, Duties & Taxes
Customers are responsible for any customs fees, duties, or taxes that may apply to their order. These charges are determined by local authorities and are outside of our control.
Delayed Orders
While we aim to ensure your order arrives within the estimated timeframe, delays can occasionally occur. If your order has not arrived after the estimated delivery period, please contact our customer support team and we will assist you.
Thank you for choosing NeuroPlanters.