Shipping
“How long does shipping take?”
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and are shown at checkout. On average, the product arrives between 10 and 20 days.
“Do you offer tracking?”
Yes. Once your order has been dispatched, you’ll receive a tracking number by email.
“Do you ship internationally?”
Yes, we ship to 5 main countries: USA, Canada, UK, Australia, and New Zealand. Shipping options are displayed at checkout.
Product
“What is the NeuroPlanter?”
The NeuroPlanter is a smart plant pot with an integrated display that can show pixel art, animations, clocks, weather, and more while helping you care for your plant.
“Does it come with a plant?”
No, the plant is not included.
“Do I need an app to use it?”
Yes. The companion app lets you customise the display and access additional features.
Orders
“Can I cancel or change my order?”
If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to help.
“What if my order arrives damaged?”
Please contact us within 48 hours of delivery with photos of the damage, and we’ll work to resolve the issue.
Returns
“What is your return policy?”
We offer a 30-day return policy. Items must be unused and returned in their original packaging.
“How do I request a return?”
Email us at neuroplanters@gmail.com with your order number and reason for the return.
Payments
“What payment methods do you accept?”
We accept major credit and debit cards, PayPal, and other payment methods shown at checkout.
Support
“How can I contact you?”
You can email us at neuroplanters@gmail.com, and we’ll respond as soon as possible.